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Orders are shipped in Costa Rica through Correos de Costa Rica. In the case of sales abroad, the DHL Express service will be used. Except in cases of unforeseen circumstances or force majeure, items with order and payment confirmation will be shipped within two to three business days, understood as the period for depositing it at the Costa Rican Post Office or delivering it to the courier company. If for any reason the seller is unable to ship the order, the user will be contacted to inform him of this circumstance and, in such case, the user may choose to continue with the purchase or cancel the order with a full refund of the amount paid.
Delivery time will depend on the courier company and the destination, and the seller is not responsible in case of delay due to circumstances inherent to the transport service and beyond its control. The order is deemed to be delivered to the user at the time of dispatch at the Costa Rica Post Office or delivery to the courier company, in accordance with article 474 of the Commercial Code of Costa Rica. All risks and costs of transporting the products are the responsibility of the user. The seller assumes no responsibility once the order has been dispatched and will not proceed with any replacement or reshipment of the product, nor with the refund of the sums paid for the shipped items, except in cases of damaged product or right of withdrawal that will be indicated.
In any case, for the purposes of claims for lack of quantity or defect in quality, or for not conforming to the samples or catalogues advertised on the Website, or for any reason attributable to the seller, the user may raise them within the time periods stipulated in the Commercial Code of Costa Rica, the terms being counted from the day on which the User or a third party designated by the User acquires material possession of the garments, which will be accredited by the signature of receipt of the order at the delivery address indicated by the User. Any mistreatment, deterioration or damage to the product after receipt will be the responsibility of the user.
Therefore, the User must review the order upon receipt of the product(s). In the case of mistreatment, deterioration or damage to the order, the user will have five days to make any claim after receiving the package, considering as the date of receipt the one indicated in the tracking system of Correos de Costa Rica shipments or the courier company, as the case may be. If the defects are hidden, the user must report them in writing to the seller within ten days of delivery, in accordance with article 450 of the Commercial Code of the Republic of Costa Rica.
If it is impossible to deliver the order due to the user's absence at the delivery address indicated by him/her, whether the place is closed, the address is imprecise or non-existent, or for any other reason attributable to the user, the order cannot be delivered, the practices of Correos de Costa Rica or the courier company will apply, as the case may be. In the event of the order being returned to the seller, the user must inform the Website of the new address or delivery method within a maximum period of 48 hours, after receiving notification of receipt of the product by email.
In any case, the user must assume the costs of transport and export, both for the return to the seller and for the shipment to the new address. If a new address or delivery method is not indicated, or if the new transport and/or export cost is not assumed, the seller may consider the contract fulfilled, without any obligation to keep the products for a longer period than that resulting from the applicable legislation.